Privacy Policy

1. Introduction

Bracket Solar ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through various communication channels including phone, email, text messages, and other marketing communications.

2. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Property information including address, square footage, and energy usage
• Financial information necessary for solar financing and installation
• Communication preferences and consent records
• Any other information you choose to provide

Automatic Information: We may automatically collect certain information about your device and usage patterns:

• IP address, browser type, and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Geographic location data (with your consent)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our solar energy services
• Communicating with you about our services, appointments, and updates
• Sending marketing communications (with your consent)
• Processing transactions and managing customer accounts
• Conducting system design and energy assessments
• Complying with legal obligations and protecting our rights
• Analyzing usage patterns to improve our website and services

4. Marketing Communications and Consent

With your explicit consent, we may contact you via:

• Text Messages: Automated and manual texts about services, appointments, and promotions
• Email: Service updates, promotional offers, and educational content
• Phone Calls: Follow-up calls, appointment scheduling, and service information

Your Rights: You can opt out of marketing communications at any time by:

• Replying "STOP" to any text message
• Clicking "unsubscribe" in any email
• Contacting us directly using the information below
• Updating your preferences in your account settings

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With contractors, installers, and other service providers necessary to deliver our services
• Business Partners: With financing partners and equipment manufacturers when necessary for your solar installation
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or other business transactions
• Consent: With your explicit consent for specific purposes

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records may be retained for up to seven years for warranty and regulatory compliance purposes.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access and review your personal information
• Right to correct inaccurate information
• Right to delete your personal information (subject to certain exceptions)
• Right to opt out of marketing communications
• Right to data portability

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookies through your browser settings, though disabling cookies may affect site functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.